How can
I be sure that my payment details are secure?
Your security is
guaranteed. Our secure-server software encrypts all of your personal details
including your card number. This process takes the characters you enter and
converts them into bits of code that are then securely transmitted over the
Internet. Our certificate from online security industry leader Thawte
authenticates our secure-server software. It means we have been certified as
having a secure site for taking payments.
Do I
have to be a certain age to play Sun Online Bingo ?
The games are only open to
those aged 18 years or over at the time of registration and are open to any
eligible person residing in the UK or in a country where the games are permitted
and lawful. It is your own responsibility to find out if it is legal to play in
your jurisdiction. Any participation other than that permitted is
void.
Is the
game fair? How do I know it is not fixed?
All results on Sun Online
Bingo are randomly generated and cannot be predetermined - we use an industry
standard Random Number Generator to determine the outcome of each game. The game
is of the high quality you rightly expect from tombola and are audited on a
regular basis.
How do
I deposit funds?
Once you have registered or logged in to our site,
click on My Account and the account management screen will launch. Click on
Credit Account and enter your credit or debit card details and then hit Submit.
The Sun Online Bingo site is entirely secure with all personal details encrypted
when transmitted between your browser and our servers. Your browser will show
the padlock icon at all times when you are on the Sun Online Bingo site, showing
that you are in a secure environment.
What
payment methods can I choose?
You can deposit funds via most major debit and
credit cards online, including Switch, Solo, Visa, MasterCard, Delta and Visa
Electron. Please note we do not accept American Express.
How
much can I deposit?
The minimum amount you can deposit is £10.00. The
maximum amount you can deposit into your account at any one time is £500.00. We
will not allow any deposits if your account holds £250.00 or
more.
In fact, an online
credit card transaction is recognised as being just as safe as using your card
in a high street shop or at a restaurant (this has been confirmed by studies
from the United States). In the event of unauthorised use of your credit/debit
card, most banks and card issuers either cover all the charges or may limit your
liability to just £50. Should you have any further queries, please consult your
card issuer.
What is
the maximum I can withdraw?
You may withdraw any amount up to the total
contained in your personal account.
ANY winnings over £500 can only be paid
by cheque.
How do
I collect my winnings?
Your winnings will be automatically credited to your
Sun Online Bingo account; you can withdraw funds at anytime providing you have
sufficient funds in your account. Click on the My Account link, select Withdraw
Cash, enter the amount you would like to withdraw and then select one of the
following options:
Cheque - please
ensure that we have your correct postal address before requesting a withdrawal.
You can do this by clicking Update Details in the My Account section. Whenever
possible we will make every effort to ensure that your cheque arrives within
seven days, although please allow up to 14 days.
Debit/Credit card -
You can request for funds to be re-credited to your debit or credit card
providing you used this card to deposit the funds in the first
place.
Please note that the
minimum withdrawal is £10.00 (unless closing your account).
Under current UK law,
all Sun Online Bingo winnings are tax-free. We are under no obligation to report
any amount that any player wins. However, we recommend that you consult with
either an accountant or your local tax office to confirm the tax position on
your win, should you have any queries.
Can I
play with a credit/debit card not in my name?
In order to protect the
security of our players and to prevent any fraud you may only play with a
credit/debit card that matches the name and address you registered
with.
How can
I view my account details?
In the My Account section of the website you can
view your transaction history which informs you of all deposits and withdrawals
you have made. It will also provide you with a list of the games you have
played, including the date and time they were played and what you
won.
Can I
have more than one account?
No, only one account is permitted per individual. We
reserve the right to close multiple accounts opened by a single player, as this
is a breach of our Terms and Conditions.
Can I
keep my winnings online in my personal account?
Yes you can. You can keep
any amount of winnings in your secure account and you can withdraw funds at any
time you wish, providing you have a minimum of £10.00 in your
account.
What if
my details change?
Account holders are also responsible for keeping
accurate details provided at registration up to date. You can access and amend
your own individual account information by clicking on "My Account Details" in
the "My Account" area of the site. As a security measure you have to contact
tombola Customer Support prior to being able to change certain credit or debit
card information as well as your registered address.
I have
forgotten my username or password - what do I do?
Don't worry, just go to
the login area of the site and click on Lost Username/password, enter your
details and the screen will provide you with your password. Should you
experience any further problems please contact our dedicated Customer Service
Team at sunbingo